Store Policies

We charge a flat shipping rate. Most orders ship within 5-7 business days . Custom orders ships within 10-14 business days. Once your order ships,you'll get an email with a USPS tracking number. Lost/Damaged by Post Office: We are not responsible for any errors made by the Post Office. However, if your package has not been received within3 weeks of receiving your shipping notification email leonardostees@gmail.com and we are happy to help resolve the issue if possible. Thank you for your understanding with this.

Our policy lasts 10 days for all retail store purchased items. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

ATTENTION: Please make sure that you have read and understood our shop policies and item description before completing your order.

OUR NEW EXCHANGE POLICY
Since our all orders are made on order. There is a $5 exchange fee for each item you want to exchange for the wrong size, plus your shipping cost for the return item.Please read this listing in full before ordering.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All custom made items are not exchangeable or returnable.

To complete your return (on generic items only), we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer..

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at leonardostees@yahoo.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at leonardostees@yahoo.com and send your item to: 216 Gayle Pond Trace Columbia, South Carolina 29209

Shipping
To return your product, you should mail your product to: 216 Gayle Pond Trace Columbia, SC 29209 United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.